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Seamless Order Protection with Secured.App for Shopify

Seamless Order Protection with Secured.App for Shopify

OVERVIEW

Secured.App is designed to provide Shopify merchants and their customers with peace of mind by adding a layer of protection to orders during carriage. It ensures that purchases are covered against loss, theft, or damage in transit, offering an easy and efficient way to resolve potential issues during shipping. Secured.App integrates seamlessly into the Shopify checkout process, providing a user-friendly solution for both merchants and customers.

Challenges

Customers often face concerns about the safety of their purchases during shipping, especially with high-value items. This leads to a lack of confidence and potentially abandoned carts. Merchants, on the other hand, needed a way to offer order protection without relying on third-party services that could complicate the checkout process. Without a streamlined, integrated solution, both merchants and customers were left vulnerable to shipping-related issues.

Result

App Engagement

12%

Increased Opt In Rate

21.90%

Increased AOV %

Customer Satisfaction

27%

Reduced Customer Complaints

29%

Customer Retention Rate

What we did in a nutshell.

We designed and implemented Secured.App, a comprehensive order protection solution tailored specifically for Shopify. This app seamlessly integrates into the checkout process, offering customers the option to add shipping insurance with a single click. It ensures protection against loss, theft, and damage, while maintaining a smooth user experience. This solution provides customers with confidence in their purchases and helps merchants reduce cart abandonment and shipping-related disputes.